Imperial’s standard Terms and Conditions for the Supply of Goods

Sales Orders

All orders must be faxed to Imperial (+44 1922 743180) or sent by e mail . Unfortunately we are unable to accept verbal orders. The Buyer must acknowledge that he is aware of Imperial’s Selling Terms and Conditions when placing the order. Cancelled Orders must be done in writing (by fax or e mail) to the sales office. If the order has been shipped or has been delivered, then there will be a 30% re-stocking fee applicable.


Subject to stock availability, we would expect to ship the goods from our warehouse within 5 working days. If we are unable to ship the order complete, then we will ship the goods as soon as all item are available. The Sales office will keep you informed of your order status, and if you have any questions then please call the sales office on +44 1922 743074. If a delivery has missing or damaged items, then you must inform in writing the sales office within 3 working days of receiving the goods (by fax or e mail). Failure to declare this within this timescale will make the claim void


No goods can be returned to Imperial without authorization. Please inform the sales office of any returns, and obtain a Return Material Authorization Number. Imperial will then contact you to make arrangements to have the goods returned.

Term & Conditions

Please click here for Terms and Conditions These terms and conditions are governed by the laws of England and Wales and each party submits to the jurisdiction of the English Courts. Other Conditions are as laid out by the Selling Contract & letter of introduction by Imperial.

Installation & Technical Specs

We recommend that all products are purchased with the assistance of a specialist bathroom retailer and always installed by an experienced installer who is a member of a recognised plumbing association. A list of bathroom retailers is available from our sales office and many retailers who display the Imperial product ranges can offer a complete design and installation service. Imperial Bathrooms Sanitaryware products are produced to the most demanding standards and each piece can be subject to as many as 15 individual quality control checks during production. Notwithstanding the high quality finishes achieved in the Imperial factory, all Sanitaryware is subject to the limitations of the ceramic manufacturing process. Unlike machine finished products, natural clay based products shrink and move during firing and, because it is not possible to control this process absolutely, minor variations in the dimensional stability of finished products will occur. In most instances this is not noticeable and will have no significant effect upon the installation or upon the look of the finished bathroom, but in any event these variations are normal and to be expected. For further Technical Information and Dimensions please go to or contact the sales office on +44 1922 743074